Whether it's opening an account, making a payment, understanding betting rules, lottery tickets, or installing the app — we're always here to help. In Bengali, straight to the point.
Select the category that best matches your issue below.
Opening a new account on Bonas only takes a few minutes. Just follow the steps below.
If you run into any trouble during registration, reach out via live chat or FAQ Page See details.
Making payments on Bonas is simple and secure. Top up via mobile banking in as little as 30 seconds.
Using any online platform long enough means running into issues at some point — a forgotten password, a stuck payment, or an app that won't open. When that happens, getting help quickly is what matters most. Bonas takes that seriously, which is why the Help Center has been built out in such detail.
Many betting sites only offer support in English, or leave you waiting days for a response. Bonas is different. Our entire support team speaks Bengali, and the average live chat response time is under 3 minutes. Even at 2 AM, the support team is online.
The most common issue is a forgotten password. Click the "Forgot Password?" link on the login page and an OTP will be sent to your registered number — use it to set a new password. The whole process takes under 2 minutes.
Account verification is another common issue. Large withdrawals on Bonas require KYC verification, which involves uploading a photo of your national ID. Verification is usually completed within 24 hours, though it may take a bit longer during busy periods.
A missing balance after a deposit is one of the most common concerns. In most cases, it resolves on its own within a few minutes. If more than 15 minutes have passed, contact live chat and provide your mobile banking transaction ID. The support team will manually verify and credit your balance right away.
Withdrawals usually fail for one of two reasons — either the withdrawal limit has been exceeded, or an incorrect number was entered. The daily withdrawal limit per account is ৳50,000. If you need to withdraw more, contact support and a special arrangement can be made.
When placing a bet during a live match, you may occasionally see a "Bet Not Accepted" message. This usually happens when the odds change and the system is updating to reflect the new values. Wait a few seconds and try again. If the problem keeps occurring, refresh your browser or restart the app.
If your internet drops mid-bet, don't worry. Bonas logs every bet in the system. Check your betting history for that bet's status — if it shows "Pending", wait a little while; if it shows "Cancelled", your funds will be refunded automatically.
After purchasing a lottery ticket, it will appear in your "My Tickets" section. Results will be shown there once the draw takes place. Winnings are automatically credited to your wallet — no separate claim is needed. However, for large prizes (above ৳50,000), KYC verification must be complete.
Users sometimes ask whether they can change their numbers after buying a ticket. The answer is no — once a ticket is purchased, the numbers cannot be changed. However, you can cancel before the payment is finalized.
To install the Bonas app on Android, you need to enable "Unknown Sources." Without this, your phone won't allow APK files to be installed. Go to Settings → Security → Unknown Sources. The exact location may vary on Samsung, Xiaomi, and Realme devices, so search based on your phone model.
After installing on iOS from the App Store, if you see an "Untrusted Developer" message, go to Settings → General → VPN & Device Management and trust the Bonas app. It will open normally after that. For a detailed video guide on this, App page Available.
To receive the welcome bonus, you must use a promo code when making your first deposit. The code cannot be applied after the deposit is complete. If you don't receive the bonus for any reason, reach out via live chat within 24 hours of your deposit — the support team will manually verify and add it for you.
Reload bonuses are available once a week. Visit the bonus page to see current offers and claim them directly. Bonus funds cannot be withdrawn until the turnover requirement is met — all conditions are clearly listed on the bonus page.
Bonas will never ask for your password via email or SMS. If anyone claims to be from Bonas and asks for your password or OTP, it's a scam. Report it to support immediately and change your password. Keeping two-factor authentication enabled keeps your account significantly more secure.
Answers to the most frequently asked questions at the Help Center.